by clicking the arrows at the side of the page, or by using the toolbar.
by clicking anywhere on the page.
by dragging the page around when zoomed in.
by clicking anywhere on the page when zoomed in.
web sites or send emails by clicking on hyperlinks.
Email this page to a friend
Search this issue
Index - jump to page or section
Archive - view past issues
Connexus : Issue 36
Testing the boundaries Data Action has used the IBM Benchmark Centre in Montpellier, France as the setting for a rigorous scalability test of its Phoenix Banking System to determine whether it could accommodate the requirements of a 'super mutual'. "Data Action data centres have been servicing the mutual sector for more than 25 years, providing the capacity to manage more than 250 million transactions each year for upwards of one million members. "However, as individual mutuals continue to grow, it was considered prudent to run a trial using the latest IBM technology in an environment that more closely resembled live production," says Data Action CEO, Brian McCulloch. "A by-product of localising the Phoenix product extensively to suit the Australian market is that we are not able to rely on experiences in international markets to provide us with meaningful performance case studies," he says. "We simply can't say that because Phoenix runs a 10-million customer bank in Europe that it will run that same size organisation in Australia. We wanted to test the existing Phoenix product in a modern hardware environment." To do so, Data Action constructed a database for a hypothetical mutual with more than a million fictitious member records and with all the customer, account, transaction and product characteristics representative of a large mutual. It then shipped the data and object code to the IBM facility in France for two weeks of intensive testing, which included automatic processing of EFT transactions, direct entry transactions and internet banking activities in a number of soak and maximum throughput tests. Data Action ran its normal Phoenix Nightly process, including an end of month that generated some 2.5 million transactions, to ensure that batch performance matched on-line performance. "The results we observed exceeded all expectations. This test confirmed that, within the size expectations of the mutual market, Phoenix has no known architectural limitations," McCulloch says. Visit www.dataaction.com.au for more information. Detecting fraud Cuscal has developed a 24/7 fraud bureau service designed to detect and prevent fraud as it happens. The service, known as Vigil Intelligent Fraud Protection, reduces the costs associated with fraud management and helps to maintain cardholder confidence, says Cuscal's Matthew Michael, manager of the service. A skilled team of analysts monitor cardholder transactions around the clock, detecting and preventing unauthorised transactions as they occur, says Michael. Big Sky Credit Union piloted the service in September 2010 and, when the pilot was successfully completed, Vigil was launched last December with four additional credit unions signing up as early adopters of the service. The service includes a review of mutuals' existing fraud strategies and recommendations for improving fraud detection. There's also management of any fraud events and call centre contact with cardholders to verify suspicious transactions and regular and detailed reporting. To date, Vigil has detected more than 500 fraudulent transactions and prevented the loss of up to $1 million for more than 300,000 cardholders protected by the service. (This prevention is on an 'open to buy' basis, which refers to funds available on the account at the time the fraud is detected and the account is stopped, this is capped at $10,000.) Eighty per cent of the frauds have occurred outside of Australian business hours, says Cuscal's CFO Iain Keddie. "So our ability to monitor around the clock, seven days a week via a variety of strategies has been an important factor in achieving the results to date." For more information contact Matthew Michael at firstname.lastname@example.org or on (02) 8299 9239. PRODUCTS 54 connexus www.abacus.org.au