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Connexus : Issue 37
The feeling's mutual NAME Danielle Phillips POSITION Assistant branch manager, B&E Personal Banking, Hobart and Glenorchy Tasmania LENGTH OF EMPLOYMENT 20 months QUALIFICATIONS Diploma of Financial Markets and Graduate Certificate in Financial Planning -- studied at FINSIA. WHY THE MUTUAL SECTOR? I was living in London working as a PA for a wealthy entrepreneur, but I had always planned on moving back to Tassie permanently. When I saw the ad for the position of trainee branch manager/business development manager at B&E I applied by email. They interviewed me when I returned and I started a few weeks later. I work three days in the Hobart CBD branch and two days at Glenorchy, a suburban branch about 15 minutes from the CBD. I'm really passionate about Tasmania, so the fact that B&E is a Tasmanian-owned company is something I feel strongly about. I also like the fact that mutuals are in the big game, but you're still doing something for the community. Everything feels natural and honest, and I particularly like the very personal relationships we have with our clients. I feel they really trust us. Everyone who works here is very genuine and has a very positive attitude. It's also more friendly. Customer service is our first goal. SUCCESSES I've been involved in a few initiatives across the two branches. I look after our staff rewards scheme, which presents an employee of the month award and staff incentives like movie tickets. I also liaise with the marketing department on promoting B&E within the region. One of our community programs is supporting five junior teams from the Glenorchy Football Club. Kids who've played their hardest receive a B&E Player of the Week certificate and a movie ticket, and at the end of the year I award the Player of the Year with a trophy and a B&E Youth Advantage bank account with $50. The kids think it's great and it's really fun to be involved. I'm also the face of the current B&E Personal Banking promotion, so I'm on television quite a lot. Anyone who comes into one of our branches and opens an everyday account goes into a draw to win a $5,000 shopping spree. I'll be accompanying the winner on their shopping spree and we'll film the event. INSPIRATION My branch manager, Sharon Wilkinson, and operational manager, Susie Russell, are both mothers and highly successful in their careers. I'm also very focused on my career, but family means more to me than anything and I can't wait to start one of my own. Sharon and Susie have shown me that you can have children and still be focused on your work. Barry Stephens, the mobile branch manager/business development manager at B&E, provides daily guidance. I have more experience now in lending so my next goal is to get more experience in BDM and our mobile service. The company sees me as having a future there, so in the next few months I'll be working alongside Barry to grow B&E brand awareness and to school myself in more complex lending deals. My father also taught me to dream big. I didn't go to university, but I've always been really driven to be the best that I can be. I think my father put that in my mind from a very young age and it's probably why I'm in the position I'm in today. My mother has taught me you can never be too busy hence I've been able to manage a full time job, busy social life and study to further my career at the same time. EMERGING LEADERS Connexus www.abacus.org.au 50