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Connexus : Issue 38
www.abacus.org.au 11 NEWS www.abacus.org.au 11 Connexus “ We are very committed to consultation and encourage you to continue to provide us with feedback.” ASIC chairman, Greg Medcraft training that will be required by finance sector employees have been heard and discussions with industry are continuing. “ We are very committed to consultation and encourage you to continue to provide us with feedback,” he said. Self-regulation a cornerstone Medcraft said industry self-regulation should become a cornerstone of Australia’s financial services system, noting that “industry standards are critical in complementing legislation.” New regulations on exit fees do not prevent lenders – including smaller lenders – from using flexible pricing, discounted establishment fees and honeymoon rates, and should boost competition in the home loan market. Work is under way on a new ePayments Code to replace the existing EFT Code by March 2013. It will cover all consumer electronic transactions and regulate electronic payments including ATM, EFTPOS, credit card transactions, online payments, internet banking and BPAY. Medcraft told the forum that ASIC’s work with the financial services industry was aimed at facilitating fair and efficient financial markets and increasing the efficiency of registration and licensing. “Later this year we will launch a new service for searching public registers through the ASIC website. One search will allow you to find out if an individual is a director, licensee, representative, banned or disqualified person. “It will provide results for similar names, allow fee-based searches using a credit card and save time and money for people who want to search online without the services of a third party information broker.” Medcraft said ASIC considers systemic and regulatory risk when setting its priorities and aims to be forward looking and aware of what stakeholders expect from it. “Achieving our priorities starts with engagement with industry and stakeholders,” he said. – Carolyn Rance is a freelance writer. ARE YOU GETTING VALUE FOR MONEY WITH YOUR CURRENT CUSTOMER/EMPLOYEE SURVEY PROVIDER? “ T he service provided by all Quantum staff was exceptional. All staff were professional and responsive to my needs at all times. Congratulations.” Helen O’Reilly Head of Human Resources Teachers’ Credit Union Quantum’s paper ‘Attracting & Retaining Top Talent through Great Employer Branding’ is available by contacting Dr Des Tubridy on: (03) 9249 9570 or email: dest@qmisur veys.com.au 7 good reasons to switch to Quantum Extensive Mutual Sector experience Good cost control and price-aware Flexible, relevant sur veys, based on your requirements Strong service orientation and approachable Your projects are strongly supported end-to-end Free review of your current survey to make simplifications Free integration of your previous data results to maintain continuity ENGAGEMENT | CULTURE | EFFECTIVENESS Visit us! www.qmisurveys.com.au