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Connexus : Issue 38
Connexus www.abacus.org.au 57 You’re soaking in it The computer room was flooded when a hose came off the dishwasher in the head office at Hume Building Society. Although everything had to be switched off while the equipment was moved and restarted, the system was down for only an hour. Obviously, the IT team was under pressure, but return-to-service standards were followed and making the move fell within the pre-agreed timeframe of two hours. In such situations, sticking to procedures is critical to avoid poor decision-making, says David Rowe, general manager of IT at Hume, which is based in Albury, NSW. Risk assessment, and standards and procedures, should be part of any business continuity plan, he says. “This means that everyone knows what to expect when things go wrong and it is clear what steps need to be taken in a worst-case scenario.” Another important factor was that Hume’s IT specialists understood the business – the breadth of the system and how transactions pass through it. “Hume’s IT team can be more responsive because of that,” says Rowe. “The challenge some [institutions] face is that they have specialists, but very few who can appreciate the complexities across an entire system, let alone when there are a number of systems that have been integrated together over the years.” “In this environment, a small error can cause huge problems. A simple mistake can impact onalotof customers.” Branko Panich, Deloitte Touche Tohmatsu Sophos® Mobile Control lets users work on the move—whatever device they have. Protect iPhone, iPad, Android and Windows mobile devices with one easy solution. Visit www.sophos.com.au or email firstname.lastname@example.org to arrange your free trial today. endpoint Ι web Ι email Ι encryption Ι mobile Five star overall rating by SC Magazine • For: Good set of functionality along with easy-to-use management console. • Against: None that we found. • Verdict: Good to see Sophos entering the market with such a strong product. It is our recommended product. Connexus Half Page.indd 1 6/09/2011 3:51:37 PM