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Connexus : Issue 39
16 Connexus NEWS years and we promote it on our notice board as the place to talk to your peers, ask questions and share information,” says Crawford. “They get a real sense of suppor t from each other, because they don’t interact on a daily basis like the big banks.” An annual fraud symposium held in May also helps build team spirit. Last year, almost 100 people from 57 different mutuals got together to hear from industry experts on a broad range of fraud topics, socialise with their peers and put faces to names. However, Craw ford identified another way to recognise the great work of anti-fraud professionals. “ When they’re doing their job well, they don’t get noticed,” he says. “ It’s hard for them to shine, so that’s why we came up with the Fraud Prevention Excellence Award.” Star search Crawford says the aim of the award is t wofold: to encourage mutual f raud officers to be more pro-active and to provide recognition within their own organisations. “ We ask the CEOs of each organisation to present the awards to recipients and the response has been absolutely amazing.” “At the presentations, the CEOs talk about it being an opportunity to congratulate unsung heroes in their organisations,” s ays Crawford. A group effort The Fraud Prevention Excellence Award supports collaboration between mutuals. By CyNDI TEBBEl Anti-fraud professionals in the mutuals sector are a “different breed” says Rob Crawford, senior analyst, fi nancial cr imes, Abacus. Unlike banks, which devote entire departments to various types of fraud, the individuals working to protect mutuals from financial scammers have “much more responsibility because they have to be experts in all types of fraud”. That used to make it a lonely business, but a secure online fraud forum – one of an arsenal of tools offered by Abacus Fraud and Financial Crimes – has grown into a 700-strong community, with representatives from every mutual in the country. “ The for um’s been going for eight Staff at The Greater Building Society accept their Fraud Prevention Excellence award. From left to right: Blair roberts, Candace abercrombie, Kylie Willingham, Scott Casey, Jason moffat, CEO Don magin, Dave rowland, Natalie Gordon and rob Nichol.