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Connexus : Issue 39
OPTIMISING CUSTOMER EXPERIENCE Congex partners with LivePerson® and Eptica® to deliver best-of-breed reliability, security & performance. Social Media Interaction, Web Chat, Email & Web Self-Service are the missing pieces in optimised Multi-Channel Customer Engagement. Whether it’s GenX, Y, Z, Baby Boomers or Grey Nomads, today’s busy customer wants the choice in a true, multi-channel customer experience which goes beyond traditional phone and branch contact. Congex brings global best practice and technology for customer engagement to Mutuals in Australia and NZ. We enable you to enhance your traditional advantage in customer contact and convert more web visitors to new customers through real time, meaningful interactions all at a reduced cost-to-serve. We help you deliver superior customer engagement through optimising the use of leading platforms; it’s not just about the technology. Congex works with you and your customer contact team to maximise the opportunities to engage, service and convert. Visit our website and register to receive your complimentary Multi-Channel white paper. www.congex.com/mutuals T:+612 8920 2220 E: firstname.lastname@example.org