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Connexus : Issue 40
www.abacus.org.au 3 www.abacus.org.au 3 NEWS 6 • Abacus partnership with WOB • Rapid expansion for People’s Choice • And the winners are... • Heritage aims for $125m • New CEO for Bankstown 7 From the CEO 9 New payments rules imminent Eftpos and payments infrastructure are in the RBA’s sights. 10 • Events • Emerging Leader program • New Heritage account for retirees 12 Mutual recognition sought in Basel III APRA called on to accept the recommendation to adapt capital rules. 13 MBCOP review Mutuals can help ensure the industry’s code continues to live up to its promises. 14 Credit card reforms Changes to credit card rules are keeping mutuals busy. 16 Talks on new reporting code Changes to credit reporting are on the way but there’s plenty to be done first. FEATURES 18 To serve and protect The mutual sector has built a strong network of professionals to fight fraud. 20 A forum for big ideas This year’s Abacus and AM Institute Convention features a new format and plenty of food for thought from industry insiders. 22 Raising the gender agenda Female senior management is good for business, so why are so many organisations neglecting to actively recruit and develop talented women? CONTENTS CoverStory The switch is on New account switching rules mean mutuals will need to push their message clearly to overcome customer inertia. 16 9 24