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Connexus : Issue 41
Why the mutuals sector? The community and member orientation of mutuals provides substance to the work I do each day in that we aren’t chasing profits or trying to take over the world; we’re prov iding ser vices, value, relationships to our member s – giving them exactly what we say we’ll do. your current role? I’m a part of the transaction operations team in the sales and service department. I supervise two operation-based teams (nine staff in total) who are responsible for EF T processes, foreign exchange, term deposit investments, estates and several other operational functions. A large part of my role is being involved in various projects ranging from ongoing foreign exchange ser v ices and statement production to implementation of efficiency and cost-saving initiatives. What do you enjoy the most about your work? Most of my enjoyment comes from the k nowledge that members have been ser ved to their utmost expectation. In an area such as foreign exchange, pay ments and retail deposits, member demands are high in terms of what they expect in return as ‘value for money’. The challenge and enjoy ment comes in finding the right solution that best meets the need while still delivering on organisation objectives. Working with fun and enthusiastic people also adds to the overall enjoyment. Being par t of the bigger picture and working with like-minded people is ideal in foster ing a positive environment that brings the best out of ever yone. What are some of the challenges you’ve faced? My main challenge as a young leader was initially finding my feet in an environment diverse in culture, generation, tradition and expectations. I’ve learned, though, that leadership is an evolving process and to make a difference you need to take time to breathe and learn from good and bad experiences. Essentially, overcoming the challenges comes dow n to passion. That is my choice each day, in that, no matter what happens, I’ll remain passionate about helping others. That’s what motivates me to keep going. What makes a good leader? Often people link management qualities to leadership and yet they can be vastly different. For example: a manager can do a great job meeting objectives and organising depar tment str uctures but may not necessarily be a great leader. Gr eat leader s are the ones who find the right balance of managing and leading people. What’s your approach to leadership? I am conscious of the need to be adaptable to different situations and identify when a style change is required. When it comes to leading people, the key is ‘people’ so my leadership revolves around using the strengths of team members and est ablishing a suppor tive environment that encourages open communication and growth. The success of this approach depends on being ‘real’ myself and actually ‘walking the walk’. What’s ahead for you? I want to continually improve the qualities that make me an effective leader so that I can be a useful resource to my organisation. Part of this is completing my current MBA studies. On a broader scale, some aspirations are to see young leaders have a greater voice in the credit union, mutual and overall banking sector through presentations, social media and youth focussed institutions. Lastly, my ideal position is to work in third world countries (possibly my ow n aid agency). The full interview with William Tai Tin is available on our iPad edition. passionate about helping others My main challenge as a young leader was initially finding my feet in an environment diverse in culture, generation, tradition and expectations. Who william Tai Tin Position supervisor Foreign exchange & Account services Victoria Teachers Mutual Bank BiO 50 Connexus EMERGING LEADERS