by clicking the arrows at the side of the page, or by using the toolbar.
by clicking anywhere on the page.
by dragging the page around when zoomed in.
by clicking anywhere on the page when zoomed in.
web sites or send emails by clicking on hyperlinks.
Email this page to a friend
Search this issue
Index - jump to page or section
Archive - view past issues
Connexus : Issue 43
Fraud symposium success The customer-owned banking sector's fraud prevention has been growing stronger and becoming better equipped each year, according to CEO Louise Petschler. "This past year we have dealt with the largest card fraud in Australia's payment history. The association fraud team worked alongside our members to achieve the best possible prevention and loss recovery results as well as introducing a strategy to deter similar events in the future," Petschler told the annual Fraud Symposium hosted by the Customer Owned Banking Association. Attendees also heard from Visa's Country Risk Manager on the current card fraud trends. While there has been a decline in counterfeiting thanks to the EMV chip, ATM PIN capture through skimming has increased. Other items on the agenda included the challenges posed by lending fraud, elder fnancial abuse, case studies on all major fraud segments and the government's latest revised pricing for commercial access to the DVS (Document Verifcation System). Leanne Vale, the association's senior manager, fnancial crimes praised the customer-owned banking sector's fraud prevention community, saying it had "equipped the sector with complex and yet practical advice and created a most satisfed member group”. And the winners are... Newcastle Permanent Building Society has made history by beating all of the major banks to win the Money magazine Home Lender of the Year title. It was also named Building Society of the Year. Other winners included Police Credit (now BankVic), Credit Union of the Year; and Horizon Credit Union, Personal Lender of the Year. Meanwhile at the Australian Banking + Finance Awards, Victoria Teachers Mutual Bank has won Mutual Bank of the Year, CUA was named Credit Union of the Year, and Newcastle Permanent took out Building Society of the Year. CUA also picked up the Innovative Mortgage Product of the Year. Teachers Mutual Bank was named the Best Bank in Socially Responsible Performance (ESG) at the awards. It was the only mutual to win a category against the major banks. In the Cannstar Cannex awards, bankmecu has been named Best Value Mutual Bank and Hume Building Society received the Best Value Australian Youth Banking & Education Award (for the second year) and the Online Internet Banking Award for Building Societies. History lessons It was a modest start for the VTU Credit Co-operative in 1972 when 48 members provided start-up capital of $480. Now known as Victoria Teachers Mutual Bank, it has assets of more than $1.6 billion and about 86,000 customers. Celebrating its history, the Bank has published a record of the last 20 years. The book, A Bank for Teachers, is a sequel to Apples for Teachers, a history of the frst years. The book highlights many memories, stories and operational aspects as told through the eyes of current and former directors, managers and staff, as well as long standing members. A Bank for Teachers is available at victeach.com.au New CEO for Hunter United Steve Martinelli has been appointed chief executive offcer of Hunter United Employees' Credit Union in NSW. With more than three decades of experience in major local and global fnancial institutions, Martinelli brings a wealth of experience in strategic planning, product design and business development to the role, says chairman Bruce Pickering. 6 Connexus NEWS