Home' Connexus : Issue 44 Contents How did you enter the customer-
owned banking sector?
I had to do a compulsor y work
placement as par t of my IT degree
at the University of Wollongong.
I had a friend who was working
at IMB at the time and they
suggested I get in touch with
someone here and complete my
compulsor y eight-week block
at IMB. From there it took off. I
completed my eight weeks and I
was offered a full-time position.
What is your role?
I have a background in the data
war ehousing disciplines but I
now have more of a business
consulting role so I am advising
business units on how they can
implement and use either existing
systems or new technology to
support their business strategies.
What’s been the impact of new
The biggest impact on financial
services is that our members
and our customers expect to
interact with us in the way they
do ever y wher e else. They expect
simplicity. I think financial
ser vices, being a conser vative
industr y, has lagged behind a lot
of others, like retail for example.
The biggest challenge is ensur ing
that no matter at what touch point
our customers contact us, it’s a
similar experience, and we know
what other interactions they’ve
had regardless of what channels
What attracts you to the
Having been involved in it now for
six-and-a -half years, the sense of
community in the mutual sector,
not only with its customers
but even inter nally between
staff, has been something I’ve
become passionate about,
because it makes it a really great
environment to work in. The
mutual sector bands together
quite heavily and forms the fifth
pillar of the financial ser vices
industry. It’s been a great
exper ience to be involved in that.
What’s the best result from the
Emerging leaders program for
I attended the emerging leader
stream of the industry convention
four years ago and it was such a
worthwhile experience. Having
been involved in it I really wanted
to give something back and also to
help attendees make the most of it
and that’s why I put my hand up to
join the committee. The year-on-
year content at the conventions
has always been topical and useful
for attendees. That said, the best
outcome has been the connections
I’ve made and the networking
opportunities that the convention
has prov ided. A s a young person
in the industry you don’t often get
the opportunities to make those
What are your career plans?
The size of credit unions and
building societies means it’s been
a great springboard to launch
a career and to continually
learn. I’m still learning here
about finance and IT, six-and-
a-half year s on, because you
get exposure to different roles,
whereas in larger organisations
and other industries you tend to
get pegged to one role and that’s
all you do. At this stage in my
career I don’t see myself going
any where else because it really
is a great sector to work in and
has a great feel to it. I’d like to
do some more study, probably
with a bit more of a business slant
and become more involved in the
strategic areas of the business.
Passionate about helping others
...the best outcome
[of the emerging
has been the
I’ve made and
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